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One page that points to everything you might need — your home, your care, your rights, and how to reach us.
Out-of-hours emergency
For urgent issues outside office hours (life-threatening risk, gas leak, major flood, no heating in winter), call 020 3637 7590 — the on-call duty manager will be paged.
If life is at risk, call 999.
Your tenancy or licence is with SLS Housing Association. These are the day-to-day landlord services.
How to pay, what your charges cover, and what to do if you fall behind.
How to pay →Changes to your household, leaving the property, transfer requests.
Tenancy guide →Your care and support is provided by Supported Living Services Ltd, regulated by the Care Quality Commission.
We take complaints, safeguarding concerns and whistleblowing seriously — and we will not retaliate against anyone for raising one.
Our office is open Monday to Friday, 9am–5pm. For urgent issues outside those hours, use the out-of-hours number at the top of this page.
Contact us